Frequently Asked Questions
Everything you need to know about our handcrafted glass ornaments.
How are Old World Christmas ornaments made?
Each ornament is meticulously crafted using age-old traditions that originated in the 1800s. Our artisans mouth-blow molten glass into finely carved molds before hand-painting and glittering every piece for a unique, high-quality finish.
What is your shipping policy for fragile items?
We take extreme care in packaging your heirlooms. All orders are shipped in protective boxes with ample cushioning to ensure they arrive safely. Standard shipping typically takes 3-7 business days within the continental United States.
Do the ornaments come with a gift box?
Yes, every Old World Christmas glass ornament arrives in a signature decorative gift box, making them perfect for holiday gifting and providing a safe place for seasonal storage.
What is your return policy?
We want you to love your holiday decor. If you are not satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
How should I clean and store my glass ornaments?
To preserve the hand-painted details, gently wipe ornaments with a soft, dry cloth. Avoid water or chemical cleaners. Store them in a cool, dry place inside their original boxes to prevent chipping or fading over time.
Do you offer international shipping?
Currently, we ship to the United States and Canada. International shipping rates and delivery times vary based on the destination and are calculated at checkout.